Terms of service

These Terms of Service govern your access to and use of CoolNest.online, including purchases made through our website.

Throughout these Terms, “CoolNest,” “we,” “us,” and “our” refer to CoolNest.online. “You,” “your,” and “customer” refer to any visitor, user, or purchaser using the website.

By accessing our website, placing an order, creating an account, or using our services, you agree to these Terms.

1. Eligibility

You must be legally capable of entering into a binding agreement in your jurisdiction to place an order.

If you are under the age of legal majority, you may use the website only with the involvement and permission of a parent or legal guardian.

2. Online Store Use

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activity.
  • Attempt to gain unauthorized access to the website, accounts, servers, or systems.
  • Upload malware, harmful code, automated scripts, or disruptive content.
  • Copy, scrape, reproduce, resell, or exploit website content without permission.
  • Interfere with website security or functionality.
  • Submit false payment, identity, billing, or shipping information.
  • Use the website in a manner that violates another person’s rights.

We may suspend or terminate access where misuse, fraud, abuse, or security concerns are reasonably suspected.

3. Product Information

We make reasonable efforts to provide accurate product:

  • Descriptions.
  • Images.
  • Dimensions.
  • Colours.
  • Features.
  • Compatibility details.
  • Included accessories.
  • Availability information.

However, colours and appearance may vary slightly due to monitor settings, lighting, manufacturing batches, photography, and device displays.

Minor variations that do not materially affect product use are not necessarily defects.

4. Product Use and Safety

Customers are responsible for reading and following all product instructions, warnings, care information, and electrical requirements.

USB mini fans and related products should be:

  • Used only with compatible power sources.
  • Kept away from water unless specifically described as water-resistant.
  • Kept away from loose hair, fabric, small objects, and children when operating.
  • Disconnected before cleaning.
  • Used only for their intended household or personal purpose.
  • Inspected before use if the product has been dropped or damaged.

Do not disassemble, modify, or repair an electrical product unless properly qualified.

5. Prices and Currency

Prices displayed on our website may be shown in the customer’s selected or detected currency.

Currency conversions may be estimates. The final amount charged may depend on the payment provider, card issuer, exchange rate, and applicable fees.

We reserve the right to change prices at any time before an order is placed.

A price change does not affect an order already accepted unless an obvious pricing error has occurred.

6. Taxes, Duties, and Import Charges

Applicable taxes may be calculated during checkout where required.

International customers may be responsible for customs duties, import taxes, brokerage charges, or local fees imposed by their destination country.

Such charges are not controlled by CoolNest.online unless explicitly collected at checkout.

Customers are responsible for complying with the import laws of their destination.

7. Orders

Submitting an order is an offer to purchase.

An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

  • Suspected fraud.
  • Payment failure.
  • Incorrect pricing.
  • Product unavailability.
  • Shipping restrictions.
  • Duplicate or unusually large orders.
  • Incorrect customer information.
  • Website or inventory errors.

If we cancel an order after payment, we will issue a refund for the cancelled amount.

8. Payment

You agree to provide current, complete, and accurate billing and payment information.

Payments may be processed by third-party payment providers. We do not directly control their systems, processing times, security procedures, or authorization decisions.

You authorize us and our payment partners to charge the amount displayed at checkout.

9. Shipping and Delivery

We currently offer free standard worldwide shipping.

Estimated delivery is normally 7–10 business days after shipment, unless another estimate is shown at checkout.

Delivery estimates are not guarantees. Customs processing, carrier disruptions, severe weather, public holidays, remote destinations, incorrect addresses, and other events may cause delays.

Our complete shipping terms are provided in the Shipping Policy.

10. Returns and Refunds

Returns, refunds, exchanges, defective products, and damaged shipments are governed by our Return and Refund Policy.

By completing a purchase, you acknowledge that you have had an opportunity to review that policy.

11. Promotions and Discount Codes

Promotional offers may be subject to:

  • Expiration dates.
  • Product exclusions.
  • Minimum purchase requirements.
  • Customer eligibility restrictions.
  • Single-use limitations.
  • Geographic restrictions.
  • Non-combination rules.

Discount codes have no cash value and cannot normally be applied retroactively.

We may cancel promotions affected by fraud, technical errors, misuse, or unauthorized distribution.

12. Intellectual Property

All website materials, including branding, text, page layouts, product descriptions, graphics, logos, photographs, videos, icons, and original content, are owned by or licensed to CoolNest.online.

You may use the website for personal, non-commercial shopping purposes.

You may not reproduce, modify, publish, sell, distribute, or commercially exploit protected content without prior written permission.

13. Customer Reviews and Submissions

If you submit a review, photograph, testimonial, comment, suggestion, or other content, you confirm that:

  • You own or have permission to use the content.
  • The content is accurate to the best of your knowledge.
  • The content does not infringe third-party rights.
  • The content is not unlawful, abusive, deceptive, or defamatory.
  • The content does not contain malicious software or confidential information.

You grant CoolNest.online a non-exclusive, worldwide, royalty-free licence to use, reproduce, format, publish, and display the submitted content for legitimate business and marketing purposes.

We may remove content that violates these Terms.

14. Third-Party Services

Our website may rely on third parties for:

  • Hosting.
  • Payment processing.
  • Shipping.
  • Analytics.
  • Advertising.
  • Customer support.
  • Email communication.
  • Fraud prevention.

Your use of certain third-party services may also be governed by their terms and privacy practices.

15. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the content, availability, security, accuracy, products, or privacy practices of third-party websites.

Accessing a third-party website is at your own discretion.

16. Privacy

Our collection and handling of personal information are governed by our Privacy Policy and applicable privacy law.

Canadian private-sector privacy requirements may include principles such as accountability, consent, limiting collection, safeguarding information, openness, and individual access.

17. Disclaimer of Warranties

To the maximum extent permitted by law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted.
  • Every error will be corrected immediately.
  • Every product will always remain available.
  • Delivery will occur by an estimated date.
  • The website will be compatible with every device or browser.

Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot lawfully be excluded.

18. Limitation of Liability

To the maximum extent permitted by law, CoolNest.online will not be liable for indirect, incidental, special, consequential, or punitive loss arising from use of the website or products.

Where liability cannot be excluded, our liability will be limited only to the extent permitted by applicable law.

This clause does not limit liability for fraud, intentional misconduct, or any responsibility that cannot legally be restricted.

19. Indemnification

You agree to indemnify and hold CoolNest.online harmless from reasonable claims, losses, or expenses arising from:

  • Your unlawful use of the website.
  • Your violation of these Terms.
  • Your infringement of another person’s rights.
  • False or misleading information submitted by you.

This obligation applies only to the extent permitted by law.

20. Errors and Corrections

We may correct typographical errors, inaccurate descriptions, inventory errors, or pricing mistakes at any time.

If an error materially affects an order already placed, we will contact you and provide an appropriate option, such as confirming the corrected terms or cancelling the affected item for a refund.

Canadian advertising law prohibits materially false or misleading representations, and we aim to present product and pricing information accurately.

21. Force Majeure

We are not responsible for delay or failure caused by circumstances reasonably outside our control, including:

  • Natural disasters.
  • War or civil unrest.
  • Government restrictions.
  • Epidemics or public-health emergencies.
  • Labour disputes.
  • Transportation interruptions.
  • Customs delays.
  • Carrier failures.
  • Internet or system outages.

We will take reasonable steps to reduce the effect of such events.

22. Termination

We may restrict or terminate website access if a user violates these Terms, commits fraud, creates security risks, or abuses our services.

Terms that should reasonably survive termination will remain effective.

23. Governing Law

These Terms are governed by the applicable laws of British Columbia and the federal laws of Canada applicable therein, without limiting mandatory protections available to consumers in other jurisdictions.

24. Severability

If any provision is determined to be invalid or unenforceable, the remaining provisions will continue in effect.

25. Changes to These Terms

We may update these Terms to reflect operational, legal, technical, or commercial changes.

The updated version will be posted on this page with a revised “Last Updated” date.

26. Contact

CoolNest.online
560 Davida Ave
Victoria, BC V9A 2C7
Canada

Phone: +1 (250) 888-0154
Email: support@coolnest.online